Machinery service management

When you sell industrial machinery, the most important phase begins: after-sales service. Yet technicians often intervene without knowing what has happened to that machine in recent years.

The problem

Technicians arrive on site and discover that spare parts are missing, or they don't know who intervened before them and what was repaired. Time is lost on phone calls, old intervention sheets are dug up, and the machine stays down, costing the customer money.

The solution

We create a historical memory for every single machine. Just apply a smart label to the body of the machine: the technician taps it with a tablet and instantly sees the machine's entire life, which parts have been replaced, who performed the last overhaul, the user manuals, and even video tutorials for the repair. Every new intervention is saved to the same digital medical record. The system can also extend to safety, covering machine guards.

The value for the customer

Efficiency and a professional image. Machines are fixed on the first visit, saving time and wasted trips, and the customer gets a service experience that enhances the value of their investment.